Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12144 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8866 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 31179 Views
  • 25 replies
  • 21 Helpful

Resolved! Top Up

The contract on my number ended in December, I switched to top-up, and since then I have not been able to buy a package/top-up or check the balance on my phone.

Resolved! cant topup

I’m shocked last month i went 2 weeks without data because their phone line was down.. and now the app is having issues and now i can’t pay to top up as i’m now out of data. Honestly considering leaving EE they’re never reliable. 

Resolved! Can’t buy plan outside of UK

I want to purchase a £10 plan on my SIM card and it will not let me. I have been living in finland for 1 year now and want to purchase a plan so I can receive texts and it will not let me. It just says error on page after I pay with the £10 in my acc...

Aajonus by Visitor
  • 107 Views
  • 1 replies
  • 1 Helpful

Can't call lebara number

Hi FolksAs soon as I want to call my partner lebara number, system says I've dialled incorrect number. From other phone I can call the lebara number,, so definitely I've  some issue I my sisde, any idea folks what's cause this issue?  

Doky85 by Explorer
  • 227 Views
  • 7 replies
  • 0 Helpful