Pay as you go

A place to give pointers and seek advice on using pay as you go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12137 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8863 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

The UK's No1 Network.jpg
LAURA_MCW by Former EE Community Manager
  • 31141 Views
  • 25 replies
  • 21 Helpful

I brought pay as go sim card 20 days ago

I brought pay as go sim card 20 days ago and i didn’t top up. Right now i want to top up. Iif i top up today then from when my validity start. I wanna know validity start from now or my sim purchase date?

Cancelling a pack

I want to cancel my pack to take it out at a better date that suits me, but if I do that will it cancel it straight away and I have no data etc even though I've paid for it, for that month. I'm just double checking as it states it stops it from recur...

Smurf91 by Explorer
  • 115 Views
  • 3 replies
  • 0 Helpful

Resolved! Voucher use

I have a voucher number worth £20 for my phone but can't see how to use it to add to my balance. 

Patsy42 by Visitor
  • 117 Views
  • 1 replies
  • 1 Helpful

Resolved! My sim card has been blocked

Hello I am wondering if I can recover my sim card My number is XXXXXXXXXX My name XXXXXX XXXXXX XXXXXX Waiting for your help Faithfully [Mod edit: Please do not post personal information and phone numbers on the public board. Thanks!]

£5 pack on older sim.

I am using a  Phone and SIM which hasn't been used since July 2023 and when I go into my EE account I do not get offered the £5 pack, only £10. which is too much for the amount I use the phone for.Can I still get a £5 pack or do I need to go through ...

JRM6 by Visitor
  • 227 Views
  • 4 replies
  • 2 Helpful

Resolved! PAYG texts never send, outgoing calls are fine

Hi,I am posting on behalf of my elderly mother, long time EE PAYG user.She has a Nokia "dumbphone", only a few months old, bought from EE shop.She has loads of credit. She can make calls, receive calls, and receive SMS texts. But when you SEND texts,...

Strange Offer!

Hello, this is really weird!  I just got a text from EE saying that if I topped up by £5 or more, they would give me 60 free minutes.  However, my package already offers unlimited free minutes!  It would be more to the point if they offered me some f...

Mustafa365 by Established Contributor
  • 138 Views
  • 2 replies
  • 2 Helpful