Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12127 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8858 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 31070 Views
  • 25 replies
  • 21 Helpful

New sim

I've just topped up a new sim but the credit hasn't gone on 

Resolved! How to reactive SIM card ?

My SIM card is deactivated and I’m currently abroad. How can I get this number working again? Much appreciated for your help! 

reactivate my sim

Hi, I haven't used my sim in a while and my service seems to be deactivated. I've tried calling 150 to reactivate but it says i need credit however the sim has credit. When I sign in on EE.co.uk i see i have £10 and everything looks normal.

Free 3 gig of data.

Hi everyone, I've just topped up with £10 to restart my pack and was meant to receive an extra 3gb of data but it has not been added to my account even though it said it would be added to my pack and every other pack. Has anyone else had the same pro...

Poilkj by Visitor
  • 110 Views
  • 1 replies
  • 0 Helpful

Top up 15 pound but my 15 pound package not started

I bought unlimited 40 pound package for pay as you go sim in airport. At the beginning od the month I want to reduce it to the 15 pound package and did with the sms. However, eben though I toped up £15 my new package did not start. When I look at the...

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Resolved! Number Deactivated

Recently, my EE number was deactivated. I can't even call 150 to help me because it says I don't have credit.I'm looking for anyone to help me on whats going on, and yes, I have not really topped up for about 6 months. This has happened before when I...

acezzy by Visitor
  • 118 Views
  • 1 replies
  • 0 Helpful

When topping up my free boosts are not registering

Every time I top up my free boost is not registering & is still saying I need to top up another three times to get my free boost, I’ve topped up at least 7-8 timesI’ve received loads of free boosts as been with EE years now but it just suddenly stopp...

Resolved! Subscription Pack

Currently I'm using 125 GB subscription pack and I want to upgrade this to unlimited pack but I don't see any such option. Can anyone help?