Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12815 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9130 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

The UK's No1 Network.jpg
LAURA_MCW by Former EE Community Manager
  • 35246 Views
  • 25 replies
  • 21 Helpful

Pay as you go

I rang today to top up £15 and chose the option for 25gb data, however I have received no data and I can't get hold of anyone on customer services. Does anyone have any suggestions? Thank you!

Charged twice for roaming voicemail

I was charged twice yesterday for voicemail roaming when all I was trying to do was get rid of the notification, didn’t even want to listen to the message. Can I get at least one of these charges back? Was £1.80 each time

How to activate SIM subscription pack

Once you receive the sim card subscription pack in the mail how do you activate it if you are putting it in an internet hotspot device and not a phone that can make phone calls or send texts?

peggyaus by Investigator
  • 249 Views
  • 1 replies
  • 1 Helpful

validity of the number

I bought a SIM card in the UK. I activated it in the UK. I am currently staying in the EU due to work. What do I need to do to keep the number and not lose it? I only need it to receive text messages at work

Moker by Investigator
  • 122 Views
  • 6 replies
  • 6 Helpful

Technical

Can any one tell me when I call 150 my credit is zero but on EE website site I have £ 7.10 credit

Jupsie1 by Investigator
  • 102 Views
  • 3 replies
  • 0 Helpful

Resolved! fot top up

i want to top up.but your app is not working. how can i top up?

Access lost, including all credit on PAYG

I've been with Orange(EE) since 1998, but I recently discovered that my phone was disconnected from the network, and that my credit was zero. The reason given was lack of use. Fair enough, but stealing my credit is a bit below the belt!This is fine, ...

MrOrange by Explorer
  • 145 Views
  • 5 replies
  • 2 Helpful

Resolved! Re: Abroad for long term and to keep EE number

Hi, I have a PAYG sim in the uk and am currently abroad for 1 year. I topped it up before I left and know I need to send a text every 90 days to deep it active.  I have just bought a local sim in Bolivia and have lost my uk no. Ee have given me anoth...