Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12700 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9072 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 34561 Views
  • 25 replies
  • 21 Helpful

Technical

Can any one tell me when I call 150 my credit is zero but on EE website site I have £ 7.10 credit

Jupsie1 by Investigator
  • 96 Views
  • 3 replies
  • 0 Helpful

Resolved! fot top up

i want to top up.but your app is not working. how can i top up?

Access lost, including all credit on PAYG

I've been with Orange(EE) since 1998, but I recently discovered that my phone was disconnected from the network, and that my credit was zero. The reason given was lack of use. Fair enough, but stealing my credit is a bit below the belt!This is fine, ...

MrOrange by Explorer
  • 135 Views
  • 5 replies
  • 2 Helpful

Resolved! Re: Abroad for long term and to keep EE number

Hi, I have a PAYG sim in the uk and am currently abroad for 1 year. I topped it up before I left and know I need to send a text every 90 days to deep it active.  I have just bought a local sim in Bolivia and have lost my uk no. Ee have given me anoth...

30 pound pack

Hello,So I ordered a pay as you go sim. I chose 30 pound pack. When I put that new sim card I received a text from EE that my balance is 20 pound. I went to the salon and they told me that 10 pound you are receiving with a card already. Alright then,...

Dovile4 by Explorer
  • 105 Views
  • 3 replies
  • 1 Helpful

Disconnecting my phone

I have just received a text from EE saying my phone will be disconnected and I will loose my credit as I havent made a call for a while but I made a calls on February 7 and 25.  Why have I received this notification?

JanK2 by Explorer
  • 134 Views
  • 3 replies
  • 2 Helpful

Resolved! Issue processing payment

My Doro mobile states 'there was an issue processing your payment.' I followed this link: https://ee-payment-failed.web.app but it leads to a general ee information page, nothing about payment failed. I just use my Doro for phone calls and texts, don...