Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12817 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9132 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 35253 Views
  • 25 replies
  • 21 Helpful

International pack

Hello. I have international pack.  I still have 250 minutes left , but when I'm trying to call abroad it says that I've run out of credit.  It's not a first time . I spoke with EE several times and they say it's a technical issue and I can change my ...

Inwazya by Investigator
  • 709 Views
  • 11 replies
  • 1 Helpful

Active data packs

I want to know how to activate the data package,  when I logging to EE app, said , " something wrong,  try later " So how to activate the data package 

Resolved! Top up eror

Hello i am trying to top up some credit for my son however always it’s ending up with error and asking me try it later on 

Ruhal by Visitor
  • 340 Views
  • 1 replies
  • 1 Helpful

SIM issue

Hello, I have been having issues with receiving texts and also sending. I thought it might have something to do with my phone, or perhaps the SIM? Please could you assist with this?

Buckminst by Investigator
  • 344 Views
  • 9 replies
  • 4 Helpful

New PAYG phone

I received my Nokia phone as well as SIM (£10 bundle)- after charging a phone and inserting a sim only emergency calls are active. On manual network searches phone fails to connect to EE. Any solutions? 

Package

Hey guys ,I make a 15£ package (25 GB & unlimited calls & text ) and still no respond 

Kayoun by Visitor
  • 518 Views
  • 6 replies
  • 1 Helpful

Refund

Hi so I didn’t mean to top up £10 twice so it has now took £20 out my bank I only wanted £10 is there anyway I could get it back