Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12134 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8862 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 31133 Views
  • 25 replies
  • 21 Helpful

Sim only

Hi all. I'm brand new to EE & using just the sim card i picked up in a shop! So far, I'm horrified & disgusted as this is my very 1st experience/ impression of EE & it's all been terrible so far. Tried ringing them yesterday & got through to customer...

Online chat

I am a PAYG customer and need to speak to someone via Live Chat as I am abroad and cannot text or call. I have looked on the Help and Contact Us page and it only gives me the option to text or call. Please can someone help?

Re: Top up not showing on account

Did u solve this as I've got a similar problem..topped up with £40 but only £20 credit showing on my account..the £40 has come out of my bank account

Cez-star by Investigator
  • 75 Views
  • 7 replies
  • 1 Helpful

Resolved! PAYGO no data

I have a PAYGO account, originally Orange.  I have £11 credit, no packs or add-ons that I am aware of, and 0B of data.  I can make calls and send texts, but have no access to mobile data.  How do I obtain true PAYGO data, ie no time limit on the data...

rew45 by Investigator
  • 83 Views
  • 4 replies
  • 0 Helpful

Refund

Hi, I just brought a top up pack for £10 by mistake. I wanted to purchase a different pack. Could you please refund me so I can make the change? Thank you

Nabeela1 by Explorer
  • 93 Views
  • 4 replies
  • 0 Helpful

Resolved! Number deactivated and number lost?

Hi, I have been living in Spain for some time but kept my UK number and EE pay as you go SIM. Due to having a new baby and a long NICU stay I totally neglected using it and now it would appear that I have lost my number. There is no signal from my EE...