by Markg4 Investigator
Investigator

Why is my account closed

Just got this message after buying payg from the airport "Sorry, your account has been closed" any ideas i cant top.up to call the helpline !

4 REPLIES 4
by
EE Community Support Team

Re: Why is my account closed

Hi @Markg4.

 

Thanks for coming to the community.

 

Does the SIM card have a signal when you put it in the phone?

 

Which airport did you get it from?

 

Jon

by Markg4 Investigator
Investigator

Re: Why is my account closed

Thanks for the response, The sim card works I can call and text other EE
numbers and access data however It says I have no credit so cant make
other calls and when I register/log in it says my account is closed and
cant add a card to get more credit. Got it from Manchester airport and it
cost £20
by
EE Community Support Team

Re: Why is my account closed

Thanks @Markg4.

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Jon

by Markg4 Investigator
Investigator

Re: Why is my account closed

I've responded Jon_k did you get it ?

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