31-05-2017 10:54 PM
With a new SIM, a £15/30 days pack gets 4GB of data and 250 minutes. For the same money, on an existing EE SIM, the pack only includes 2GB and 500 minutes. Given the astoundingly high prices of data on its own, this is clearly EE shafting existing customers. Which is kinda weird since customers can just go elsewhere and even come back later, get a new SIM and keep the old number, and get a better deal. Does anyone know why EE treats existing customers so badly?
On a side note, does anyone know why EE doesn't hire software engineers who know how to put together a decent user experience? Why is buying a pack under My EE instead of under Shop? I mean, buying a pack is shopping, isn't it?
31-05-2017 11:04 PM
EE like any business refreshes it products and prices for packs and services all the time.
You are however correct in that as a consumer you can leave at any time (subject to any contractual agreements), so if you want to leave for an inferior product and network you are free to do so.
31-05-2017 11:10 PM
The former is a £15 data pack that is an online exclusive with a new SIM ordered online. It cannot be added to an existing SIM that wasn't 1 of these online exclusives.
The latter is a £15 Everything pack that can be added to any PAYG SIM. It does give you more mins.
I'm unable to explain EE's pricing policy, but they are the list prices. I see it as encouraging new custs getting on board.
31-05-2017 11:20 PM
Of course businesses refresh products and prices. But in general, screwing over existing customers when doing so isn't considered a good practice.
Having used other networks, EE is not superior either in products or network. But your attempt at an insult is very amusing. I do advise that you keep practising, however.
31-05-2017 11:24 PM
But in general, screwing over existing customers when doing so isn't considered a good practice.
Then why does every industry do it?
31-05-2017 11:24 PM
Yes, I know all of that. That isn't an answer to the question, it's merely expanding slightly on the question I asked.
You did miss the fact that the offer is also somewhat disingenuous because finding the actual cost of packs for an existing SIM is difficult (weirdly, shopping is not shopping if one is an existing customer), so the easiest price to find is the misleading £15. And while it gives more minutes, who cares, considering how much cheaper minutes are than data when purchased?
31-05-2017 11:29 PM
I admitted I did not know the answer to your main Q.
You can find all packs listed in Pay as you go packs - minutes, texts and data
31-05-2017 11:29 PM
31-05-2017 11:34 PM
Ummm, you're excused?
I have no idea what that's in reference to, so that's all I can offer.
01-06-2017 11:54 AM
Yes, that'd be the page I looked at last night that showed that topping up and getting a pack with an existing SIM is much more expensive than getting a new SIM.
03-06-2017 06:35 PM
tho it really has been mark as done
just to add my opinions of it
its not just EE every bunisess treats its members like that ware deals are for the new, not the old, (big bunisess any ways, tho thats about all you get leave when big kill small ones, supermarkets vs corner stores ect)
the best deals are always to shop around factor in everything, cashback, resale
IF you like me not someone that likes smart phones (300 mins and unlimited texts for me only and true i know 94% or more of people on the EE fourms could no live with out data, nor am i saying they should just my personal side of it), and work out the best deal, i could post what i pay a month for my phone but as its shockly low i wont, some goes for anything with money its a game and some people just know how to play it well getting the best deals, some blindly get what they like or whats in fashion no matter the cost and big bunisess always profits or they fail,
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