by Flackwell Investigator
Investigator

Why does my account balance change even though I'm on a pack

 
1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Why does my account balance change even though I'm on a pack

Hi @Flackwell

 

Welcome to the community.

 

Have you dialled an 08, 070, 09 or 118 number? International numbers are chargeable too.

 

Have you sent any picture/multimedia messages? They're chargeable too.

 

Chris

 

 

5 REPLIES 5
by Brilliant Contributor
Brilliant Contributor

Re: Why does my account balance change even though I'm on a pack

Hello @Flackwell ,

 

Welcome to the community,

 

Your account balance will change as you use up your pack, you should be able to see how much you have used and how much you have left, before you need to add to your pack.

by Grand Master
Grand Master

Re: Why does my account balance change even though I'm on a pack

Your account balance will change only when you use something, make a call or send a text, outside your pack,

 

What exactly does texting AL to 150 report?

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by Flackwell Investigator
Investigator

Re: Why does my account balance change even though I'm on a pack

Thank you but I've not used my allowances (ie I have data/calls/texts left) so how can I be charged?

by
EE Community Support Team
Solution

Re: Why does my account balance change even though I'm on a pack

Hi @Flackwell

 

Welcome to the community.

 

Have you dialled an 08, 070, 09 or 118 number? International numbers are chargeable too.

 

Have you sent any picture/multimedia messages? They're chargeable too.

 

Chris

 

 

by Flackwell Investigator
Investigator

Re: Why does my account balance change even though I'm on a pack

Many thanks

 

Now makes sense

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