by Joanne1307 Investigator
Investigator

Why can I use my 4g perfectly when I have never added credit onto my phone??

So when I’m out (without WiFi) I can sometimes use my 4g, like today I was on a trip out with no WiFi whatsoever and I was able to use 4g to go on google and send messages etc. However, I have never put credit onto my phone before and I’ve never added a plan, so how come I’m able to use 4g perfectly fine without paying??

11 REPLIES 11
by Grand Master
Grand Master

Re: Why can I use my 4g perfectly when I have never added credit onto my phone??

@Joanne1307: How long have you had your SIM? Where did you get it? How much did you pay for it?

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by
EE Community Support Team

Re: Why can I use my 4g perfectly when I have never added credit onto my phone??

Hi @Joanne1307

 

Welcome to the community. 🙂

 

All brilliant questions from @XRaySpeX. Could you answer them so that we can try to get to the bottom of this? 🙂

 

What does it say when you go onto our add-on status page (when not connected to WiFi)?

 

Thanks


Chris

by Joanne1307 Investigator
Investigator

Re: Why can I use my 4g perfectly when I have never added credit onto my phone??

I can’t remember how much it was, what type or anything like that HOWEVER I had an iphone 4 before my iPhone 7 so the sim was too big to fit in the phone - so I had help cutting it to the correct size (it still works)

by
EE Community Support Team

Re: Why can I use my 4g perfectly when I have never added credit onto my phone??

Is it an Orange, T-Mobile or EE SIM, @Joanne1307?

 

Chris

by Joanne1307 Investigator
Investigator

Re: Why can I use my 4g perfectly when I have never added credit onto my phone??

It says ‘mobile data turned off’ when I turned it on, it came up with my account so I took a screenshot.. as I’ve said I’ve got no credit, but someone recommended the £1 pack to me so that’s why it’s there, just waiting..19CBFD2D-88B1-425F-A95E-F7518654B67B.jpeg

 Also, what does it mean by ‘your data allowance will start again on 15/09/2018’ ??

by Joanne1307 Investigator
Investigator

Re: Why can I use my 4g perfectly when I have never added credit onto my phone??

It’s EE 

by
EE Community Support Team

Re: Why can I use my 4g perfectly when I have never added credit onto my phone??

I'm stumped to be honest, @Joanne1307.

 

The 'your data allowance will start again on 15/09/2018' part is letting you know when your allowances refresh.

 

What does it show under 'history' on the add-on status page?

 

Does it show that you've ever had any active packs?

 

Chris

by Joanne1307 Investigator
Investigator

Re: Why can I use my 4g perfectly when I have never added credit onto my phone??

Umm I didn’t even know this existed.. :1E2BF15D-68BF-4987-B3A1-80C1F0280BBB.jpeg

 (This is what I found in my history)

but it says that it started on 16/08/2018, I don’t rembember doing anything for it, I wasn’t even notified....

p.s what is data allowance, I’m not too sure

by Joanne1307 Investigator
Investigator

Re: Why can I use my 4g perfectly when I have never added credit onto my phone??

I’ve just found something:078D4758-F43C-45F4-BA0D-5EE453D14D70.png

 I’ve definately had my sim since 2014/2015 but I still don’t get why it said that it started on 16/08/2018

 

Also, do you think that I need to keep topping up? I haven’t added credit in years

by
EE Community Support Team

Re: Why can I use my 4g perfectly when I have never added credit onto my phone??

Seems like you're getting 100MB for free each month, @Joanne1307.

 

If you topped up £5 before 05/01/15, you would have qualified for the free 100MB per month.

 

The add-on screenshot is just referencing last month's add-on which started 16/08/18. 

 

Chris

by Joanne1307 Investigator
Investigator

Re: Why can I use my 4g perfectly when I have never added credit onto my phone??

Ok, thankyou so much for your help! I wasn’t sure what was happening haha

thanks again, 

Joanne 

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