by pip28
Explorer

Where are my bundles, ive top up and I am still waiting 5 days on!

I top up last week and I am still waiting for my bundles, so that all my credit has disapeared everytime I turn on my data, it is so frustrating, as ive topped up within the time!!!!!!

3 REPLIES 3
by Grand Master
Grand Master

Re: Where are my bundles, ive top up and I am still waiting 5 days on!

@pip28.  Your credit will not be used on data unless your purchase extra data.    Have you tried restarting the device as this can help when packs don’t renew when they should. 

by pip28
Explorer

Re: Where are my bundles, ive top up and I am still waiting 5 days on!

Im on an old style dolphin plan so when I top up by the amount on my plan it automatically gives me my data calls and texts within the day. 

by
EE Community Support Team

Re: Where are my bundles, ive top up and I am still waiting 5 days on!

Hi @pip28,

 

Welcome to the EE Community.

 

I'm sorry to hear you haven't received your rewards yet.

 

Please get in touch with customer services so we can take a quick look at your account.

 

Thanks

 

James

 

 

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