by Seashell30
Visitor

Unauthorised pay as you go top up debited from my bank account

I have just had a very large amount of money debited from my bank account for pay as you go top up which I havent requested or authorised. Why has this happened and will the money be credited back to my account as soon as possible? 

2 REPLIES 2
by Grand Master
Grand Master

Re: Unauthorised pay as you go top up debited from my bank account

Report it to your bank. It is a common fraud. Someone has got hold of your card details & has used them to try out a mobile top-up.

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by
EE Employee

Re: Unauthorised pay as you go top up debited from my bank account

Hi @Seashell30 and welcome to the community.

 

Please do speak to your bank and create a chargeback if it's not your doing 🙂

 

Many thanks,

 

Lee

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