by member Established Contributor
Established Contributor

Unable to text/make call while overseas

Background info:

 

Problem: Unable to text/make call while overseas

Status: Able to receive text/call while overseas

Current Balance: GBP8

 

My question is: Is there a "minimum balance request" of the PAYG SIM to enable the user to text/make call while overseas?

 

Thanks for your help in advance. Smiley Happy 

 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Unable to text/make call while overseas

Hi @member

 

If you are a pay as you go customer, you should be set up to use your phone abroad.

 

Have you tried to tried turning the phone and off again?

 

If you have, then please try a manual network search.

 

How do I do a manual network search?

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

Let me know if this helps.

 

Richard

 

🙂

6 REPLIES 6
by Grand Master
Grand Master

Re: Unable to text/make call while overseas

No, there is not, as long you have the cost of the call or text.

 

The fact that you are able to receive means you are good to roam. You need to phone EE to lift the International call barring. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team
Solution

Re: Unable to text/make call while overseas

Hi @member

 

If you are a pay as you go customer, you should be set up to use your phone abroad.

 

Have you tried to tried turning the phone and off again?

 

If you have, then please try a manual network search.

 

How do I do a manual network search?

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

Let me know if this helps.

 

Richard

 

🙂

by member Established Contributor
Established Contributor

Re: Unable to text/make call while overseas


@Richard_C wrote:

Hi @member

 

If you are a pay as you go customer, you should be set up to use your phone abroad.

 

Have you tried to tried turning the phone and off again?

 

If you have, then please try a manual network search.

 

How do I do a manual network search?

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

Let me know if this helps.

 

Richard

 

🙂


Thanks for your reply.  Smiley Happy

by
EE Community Support Team

Re: Unable to text/make call while overseas

No problem @member

 

Is it working now?

 

Richard

 

🙂

by member Established Contributor
Established Contributor

Re: Unable to text/make call while overseas


@Richard_C wrote:

@No problem @member

 

Is it working now?

 

Richard

 

🙂


Yes, it is working now. Smiley Happy

by
EE Community Support Team

Re: Unable to text/make call while overseas

Love it 🙂

 

Thanks for letting me know @member

 

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.