by tecopeco
Visitor

Unable to switch accounts within the app. Logged in online, device unknown?

Since the app updated I have been unable to switch accounts within the app. When I logged in online I had 'there is a problem, we're trying to sort it ' etc. It also says my device is unknown. Spoke to customer services yesterday, meant to be sorted within 24 hours. 26 hours later it's still the same. 

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Unable to switch accounts within the app. Logged in online, device unknown?

HI @tecopeco

 

Welcome to the Community,

 

Try uninstalling it and then download it again.

 

by Grand Master
Grand Master

Re: Unable to switch accounts within the app. Logged in online, device unknown?

The graphic & name of the device is purely cosmetic & does not affect the use of it or MyEE.

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