by sesdale Investigator
Investigator

Transfer top up from new phone to old sim

I have purchased a new Pay as you go phone, which meant I had to purchase £20 top up as well.

 

I am using my old SIM card, so would like this £20 top up transferred to my old SIM card rather than the new one.

 

What is the best way to do this ? I would prefer not to phone 150 as I work strange hours.

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Transfer top up from new phone to old sim

Hello @sesdale the only people who have access to accounts to look in to this for you are indeed customer service on 150 from an EE phone or 07953 966 250 from any other. Lines are open 8am-9pm weekdays and 8am-8pm weekends and bank holidays. 🙂

2 REPLIES 2
by Profile closed
Not applicable
Solution

Re: Transfer top up from new phone to old sim

Hello @sesdale the only people who have access to accounts to look in to this for you are indeed customer service on 150 from an EE phone or 07953 966 250 from any other. Lines are open 8am-9pm weekdays and 8am-8pm weekends and bank holidays. 🙂

by
EE Community Support Team

Re: Transfer top up from new phone to old sim

Hello there @sesdale,

 

Please do follow @Profile closed advice and give our customer service team a call.

 

They will be able to help you with this.

 

Thanks 🙂

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