by jaesang
Visitor

Top up mistake to another account.

Hello EE, I mistakenly topped up with my another sim card.

But I don't have that card(xxxxxxxxxx) anymore.

Could you cancell it and put it to my xxxxxxxxxxx simcard?

It was 5 pound.

And also I want to delete my (xxxxxxxxxxx)sim card.

the account number is xxxxxxxxx.

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

 

2 REPLIES 2
by Grand Master
Grand Master

Re: Top up mistake to another account.

@jaesang: PAYG credit is not transferable nor refundable.

 

Forget the other SIM as you no longer have it. 

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by
EE Community Support Team

Re: Top up mistake to another account.

Hello there @jaesang

 

Thanks for coming to the community.

 

Did you top up using a credit or debit card?

 

If so, you could try speaking to your bank to see what they can do to help.

 

Leanne.

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