by Bogwoppit Investigator
Investigator

Top up issue

My top up has been taken from my bank account but not added to my EE account. I tried to call customer services but it says I need to top up first! I don't want to try it again in case the same happens. 

6 REPLIES 6
by Grand Master
Grand Master

Re: Top up issue

@Bogwoppit  Have you tried restarting the device?  

by Grand Master
Grand Master

Re: Top up issue

Could the top-up bought a Pack?

 

What exactly does texting AL to 150 report?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Top up issue

Hello there @Bogwoppit

 

Welcome to the community.

 

If you can let us know what reply you get from texting AL to 150 as @XRaySpeX has suggested, we will be able to help you with this 🙂

 

Speak soon, Leanne.

by Bogwoppit Investigator
Investigator

Re: Top up issue

Thank you all for your suggestions. In the end I attempted to top up again and it was successful this time. Then I called customer services and they've corrected my balance. 

Highlighted
by
EE Community Team

Re: Top up issue

Hi @Bogwoppit,

 

I'm glad your all sorted 🙂

 

Thanks for coming back to let us know and have a great weekend!

 

 

Alex 🙂

by Grand Master
Grand Master

Re: Top up issue

Thanks! You're welcome :)! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.