01-05-2018 11:35 AM
When I used up 10pound pack, I charged 30 credits for 30pound pack
But automatically it turned 10pound pack and 20 credits
Then I had live chat and he change to 30pound pack and credit
Unfortunately, next day, I checked 'data run out'.
When I checked on 150 and add-on.co.uk, the current pack is 10pound pack and there is no data I can use
However when I checked on myee app, the current pack is 30 pound pack and already date was counted.
Now I am traveling so I really need to use data but I can not find pop up to live chat anymore......
01-05-2018 01:59 PM
No.... Simon who had live chat with me changed 10 pound pack and 20 credits to 30pound pack
So I have no credit at all
YES, I'm in Paris
Thank you for replying
01-05-2018 02:43 PM
150 said 'Your current balance as of today 14:38 is o.oo pound. You have 250 minuates and unlimited texts remaining until 28/05/2018 for your 10pound Everything Pack.....'
I checked it yesterday and today mornig
I just want to stop that pack and start 30pound pack
So I sent 'STOP PACK' but nothing changed...
On myee app, the current pack is 30 every pack and the date is counted still
01-05-2018 03:07 PM
STOP PACK doesn't stop a pack dead. It stops it renewing when it expires (28/05/2018).
If you want the £30 Everything Pack to start now you should:
01-05-2018 03:12 PM
But I alreay bought 30pound pack
and its date is counted
As you said, Do I have to buy another 30 pound pack?
01-05-2018 03:18 PM
Well, 150 BALANCE doesn't say you have the £30 pack but only the £10 pack which started on 28 April.
You said previously that EE Live Chat said they set up the £30 pack, but Live Chat is not available for PAYG users. So I question whether they did really set it up.
01-05-2018 03:38 PM
On MYEE app and MYEE website, the current pack is 30 pound pack and there is history of 30 pound pack paid by credit, too.
Only 150 and add-on.co.uk said the current is 10 pound
01-05-2018 04:58 PM
You will need to phone EE to sort out this contradiction.
by SRicou Friday