08-05-2017 06:44 PM
I currently have the 30 day £10 talk and text pay as you go pack with 7 boosts . I may want to change to the £12.50 or £15 talk and text pack next month but these do not come up as an option when selecting the change pack link on my account. Any idea why please ?
08-05-2017 07:12 PM - edited 08-05-2017 07:13 PM
Hello @Johnstratton try texting the pack code to 150 to purchase which pack you want. :):
08-05-2017 07:12 PM
@Johnstratton Im sure that these are only available as new SIM card orders on payg and you can not change to them. If you order a new SIM card from EE you can then select these but if you move to a different payg pack you'll not be able to switch back to them.
08-05-2017 07:49 PM
If @Profile closed's suggestion doesn't work for you, our customer service team will be happy to help.
Please let us know how you get on.
@Chris_B - I think it's just the £10 1GB Data Pack and £15 4GB Everything Pack that are online exclusives. I'll double check.
08-05-2017 08:11 PM
I have had a promotional offer text message asking if I would like to try the £15 everything pack for £10 but I want to be sure I can switch back to the £10 talk and text pack if I choose too the following month . It doesn't mention I can't in the t&c but could be a problem I guess .
08-05-2017 08:28 PM - edited 08-05-2017 08:28 PM
Hello @Johnstratton yes you can swap back to the £10 talk & text pack by purchasing it again before the next £15 everything pack is due to renew. 🙂
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