TOP UP ERROR

[Agustin]

Hi! 

I live in South America and have an EE SIM card for my trips across Europe. Bought it a year and a half ago. 

After my last trip I deleted my credit card since it was about to expire.

Now, whenever I try to add a new card to top up my credit I get this error.

Any idea why this can be happening?

I'm trying to register a non UK credit card.
The one that I was previously using was non UK as well.

[Chris_B]

@Agustin  you will need a new Sim card and Sim cards expire after six months of no use. So you’ll also get a new number. 

[Christopher_G · Accepted solution]

Hi @Agustin

Welcome to the community. 

It sounds like your SIM may have entered pay as you go hibernation and been quarantined.

As @Chris_B said, you'll probably have to order or pick up a new SIM card for your trip.

You can order a SIM on our website, or pick one up from an EE Store near where you're staying.

Chris 🙂