by Agustin
Visitor

TOP UP ERROR

Hi! 

I live in South America and have an EE SIM card for my trips across Europe. Bought it a year and a half ago. 

After my last trip I deleted my credit card since it was about to expire.

 

Now, whenever I try to add a new card to top up my credit I get this error.


Any idea why this can be happening?

I'm trying to register a non UK credit card.
The one that I was previously using was non UK as well.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: TOP UP ERROR

Hi @Agustin

 

Welcome to the community. 

 

It sounds like your SIM may have entered pay as you go hibernation and been quarantined.

 

As @Chris_B said, you'll probably have to order or pick up a new SIM card for your trip.

 

You can order a SIM on our website, or pick one up from an EE Store near where you're staying.


Chris 🙂

 

 

View solution in original post

2 REPLIES 2
Highlighted
by Grand Master
Grand Master

Re: TOP UP ERROR

@Agustin  you will need a new Sim card and Sim cards expire after six months of no use. So you’ll also get a new number. 

by
EE Community Support Team
Solution

Re: TOP UP ERROR

Hi @Agustin

 

Welcome to the community. 

 

It sounds like your SIM may have entered pay as you go hibernation and been quarantined.

 

As @Chris_B said, you'll probably have to order or pick up a new SIM card for your trip.

 

You can order a SIM on our website, or pick one up from an EE Store near where you're staying.


Chris 🙂

 

 

View solution in original post

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