12-02-2020 11:42 AM
I had been using a EE flex plan or PAYG for 1 month from oct 19 to nov 19 then i moved to south east asia and didn't top up my credit. Now in feb 2020 i topped up 5 pound and also bought 10 pound flex plan over internet but when i put the sim in my phone it shows only emergency calls and no network was detecting. Just to cross check i tried my other prepaid roaming numbers and all are working fine except this EE sim.
I am not sure whether the sim has expired! which is very unlikely as i topped up with in 6 month period time before sim get expired or this is a technical issue.
Solved! See the answer below or view the solution in context.
12-02-2020 01:14 PM
12-02-2020 01:56 PM - edited 12-02-2020 02:16 PM
I have similar problem. I`m abroad with UK PAYG EE sim card, kept topping it up in a while. Today insterted sim card, it shows network coverage with R (roaming), topped up 5 GBP, but not able to make or receive calls or sms. How do I proceed?
12-02-2020 03:53 PM - edited 12-02-2020 04:08 PM
No idea, some 5 or 6 months ago. I can see I have 5 GBP credit (on my EE account here on website). When I try to make a phone call it says "Sorry, outgoing calls are blocked". But I do have signal (roaming mode), which is strange. Thank you.
12-02-2020 04:12 PM - edited 12-02-2020 04:12 PM
12-02-2020 04:17 PM
Just tried calling that number. It asked me to enter my number, once I did that, it said "Great, you can call us on 150" and then it goes into countless voice menus and messages where I cannot get to talk to human being. I cannot dial 150 from abroad.
12-02-2020 05:00 PM
Just spoke with customer service, yes it was hibernation, all unlocked. Thank you.
13-02-2020 12:03 AM
I used the flex plan sim with same phone from 14 oct to 14 nov before i moved out of UK. So technically the sim should be alive till now but i am not getting any signal even after topup. I will be visiting UK soon within few days and i guess i have to buy another sim.
What a waste of money!
13-02-2020 09:01 AM
14-02-2020 08:59 AM
After trying several options finally called customer care from overseas. Followed their instruction by restarting the phone and tried to use the Sim in single slot but still I was unable to get any roaming signal.
Finally I got the network when I reached London. Anyway this is a relief for me that I didn't waste my topup and flex plan. Phewwuuu...