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Sim card not registering in roaming network. Is it exipred?

Hi, 
I had been using a EE flex plan or PAYG for 1 month from oct 19 to nov 19 then i moved to south east asia and didn't top up my credit. Now in feb 2020 i topped up 5 pound and also bought 10 pound flex plan over internet but when i put the sim in my phone it shows only emergency calls and no network was detecting. Just to cross check i tried my other prepaid roaming numbers and all are working fine except this EE sim. 

I am not sure whether the sim has expired! which is very unlikely as i topped up with in 6 month period time before sim get expired or this is a technical issue.

Thanks.

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Re: Sim card not registering in roaming network. Is it exipred?

13 REPLIES 13
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EE Community Support Team

Re: Sim card not registering in roaming network. Is it exipred?

Hi there @Chodna7

 

Thanks for posting on the community.

 

When you were in the UK, did you make a call, send a text or use the data on the EE network?

 

Also, is this the same phone you used with the EE SIM previously?

 

Leanne 🙂

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Contributor

Re: Sim card not registering in roaming network. Is it exipred?

I have similar problem. I`m abroad with UK PAYG EE sim card, kept topping it up in a while. Today insterted sim card, it shows network coverage with R (roaming), topped up 5 GBP, but not able to make or receive calls or sms. How do I proceed?

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EE Community Support Team

Re: Sim card not registering in roaming network. Is it exipred?

Hi @Robertino

 

Thanks for coming to the community.

 

When did you last use the SIM card, before you topped up the £5.00?

 

What happens when you try and make a call?

 

Leanne 🙂

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Contributor

Re: Sim card not registering in roaming network. Is it exipred?

No idea, some 5 or 6 months ago. I can see I have 5 GBP credit (on my EE account here on website). When I try to make a phone call it says "Sorry, outgoing calls are blocked". But I do have signal (roaming mode), which is strange. Thank you.

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EE Community Support Team

Re: Sim card not registering in roaming network. Is it exipred?

Hi @Robertino

 

Thanks for coming back to me.

 

It does sound like your SIM has gone into hibernation.

 

To get this looked into, give our pay as you go care team a call on +44 (0) 7953 966 250, they can help you further.

 

Thanks.

 

Leanne.

by Contributor
Contributor

Re: Sim card not registering in roaming network. Is it exipred?

Just tried calling that number. It asked me to enter my number, once I did that, it said "Great, you can call us on 150" and then it goes into countless voice menus and messages where I cannot get to talk to human being. I cannot dial 150 from abroad.

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EE Community Support Team

Re: Sim card not registering in roaming network. Is it exipred?

Hi there @Robertino

 

If you select account queries this will get you to one of our pay as you go team.

 

You will need to speak to them to get your account looked into 🙂

 

Thanks.

 

Leanne.

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Contributor

Re: Sim card not registering in roaming network. Is it exipred?

Just spoke with customer service, yes it was hibernation, all unlocked. Thank you.

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EE Community Support Team

Re: Sim card not registering in roaming network. Is it exipred?

Glad to hear this is now working @Robertino

 

Thanks for coming back and letting me know.

 

Leanne 🙂

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Investigator

Re: Sim card not registering in roaming network. Is it exipred?

Hi,

I used the flex plan sim with same phone from 14 oct to 14 nov before i moved out of UK. So technically the sim should be alive till now but i am not getting any signal even after topup. I will be visiting UK soon within few days and i guess i have to buy another sim.

What a waste of money!

Regards

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EE Community Support Team

Re: Sim card not registering in roaming network. Is it exipred?

Hi @Chodna7

 

Welcome to the community.

 

If you're able to get in contact with our Mobile Care team, they may be able to re-activate the SIM for you.

 

You can find our contact details, including and international number, on our get in touch help page.


Chris

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by Investigator
Investigator

Re: Sim card not registering in roaming network. Is it exipred?

After trying several options finally called customer care from overseas. Followed their instruction by restarting the phone and tried to use the Sim in single slot but still I was unable to get any roaming signal.

Finally I got the network when I reached London. Anyway this is a relief for me that I didn't waste my topup and flex plan. Phewwuuu...

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Re: Sim card not registering in roaming network. Is it exipred?

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