by shockwaves23
Visitor

Sim card cannot register onto EE network

Hi there,

I have a EE pay as you go sim card that was working back in April.  I am traveling to UK again, and try to reactivate it with a top up voucher.  WIth the same phone that I used back in April, I try to search for network, it shows EE network in the available list with a sim card symbol beside it.  When I choose it, it will say 'this sim card cannot register to the network'.  Not sure if my sim card has been locked out already, wondering if it can be reactivated again. Mobile ***************, PUK*********. For reference, two sets of numbers on the sim card itself, top row ******, bottom row *******.  Please advise, since I can't top up with the voucher until i can register with the network.

 

Thanks

 

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

2 REPLIES 2
by Grand Master
Grand Master

Re: Sim card cannot register onto EE network

@shockwaves23: When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

Sounds as though it was last used in earnest 8 months ago. You might have just about a month to call EE to reactivate it.

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by
EE Community Support Team

Re: Sim card cannot register onto EE network

Good Morning @shockwaves23.

 

Thanks for coming to the community 🙂

 

I'd advise contacting our pay as you go customer service team to get this looked at as soon as possible.

 

If your line can be reactivated, they will be the best team to do this for you.

 

Let us know how you get on.

 

Jon

 

 

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