by Brittanycj99
New Member

Setting up my phone

I brought a SIM card quite a while ago and have just tried to register my number online so that I can top up my credit. However when I tried to register my number it wasn't recongised.

Could anyone help me with this?

2 REPLIES 2
by Grand Master
Grand Master

EE PAYG SIMs Deactivation.

How long is quite a while ago? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

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by
EE Community Support Team

Re: Setting up my phone

Hi @Brittanycj99

 

Welcome to the community. 🙂

 

If you have an EE pay as you go number that you haven't used for a while it may go into hibernation. Here’s how to ensure that you don’t lose your number or credit.

 

Why would my number go into hibernation?

 

If you have had no chargeable activity on your account within 120 days we’ll contact you by text to make sure you’re still using the SIM card and you’d like to keep the account active.

 

If you haven’t used your phone for any chargeable activity for 179 days your account will go into hibernation and any credit will be removed, but don’t worry; at this point it’s not too late to reinstate your number and credit – just give us a call.

 

Find out more about pay as you go hibernation >

 

Chris

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