by uchezuk
Visitor

STOP PACK not working

My STOP PACK is not working. I have sent 3 messages to STOP my current Pay as You Go pack but money is still being taken off my account and I am not using the pack please advise any other way to stop pack

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: STOP PACK not working

Hello @uchezuk try stopping your pack by logging in to My EE online and navigating to My EE Mobile>Pack & add ons. If you are still unable to customer service can stop it for you and check why the other options did not work:

 

http://ee.co.uk/help/get-in-touch

 

🙂

by Grand Master
Grand Master

Re: STOP PACK not working

I don't think you can stop your pack in MyEE; just change to a diff pack.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: STOP PACK not working

After clicking on the pack type you have to expand the pack options you should see the option to remove it underneath them.

by Grand Master
Grand Master

Re: STOP PACK not working

I don't see that; just unclickable  "Current Pack" against the one.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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