by Ellennn Investigator
Investigator

Renewed data not showing

Hi,

 

I topped up my credit and the new contract already renewed this morning, but it’s not showing my new allowance nor rollovers

Last month it was fine but now this happened

Already texted 150, but still have no clues of what’s wrong

Any idea please?

 

 

53717418-A558-415E-9F06-FA602E2D3747.jpeg

C5A827D3-12A1-44C4-BC60-A5758670E8F4.jpeg

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Renewed data not showing

@Ellennn : The next pack has been purchased from your credit but it doesn't renew until tomorrow, 14/11.

 

Have you texted NOW to 150?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
4 REPLIES 4
by Ellennn Investigator
Investigator

Re: Renewed data not showing

(12/11/2019)

Your current balance as of today 20:42 is £19.70. You have 499 texts, unlimited texts, unlimited minutes, 194 minutes and 1.8GB remaining until 14/11/2019 for your £15 International Pack. Your unlimited texts and minutes are to EE numbers only. Your last top up was £15.00 on 12/11/2019 at 02:36.

 

 

(13/11/2019)

Your current balance as of today 22:37 is £4.70. You have 499 texts, unlimited texts, unlimited minutes, 179 minutes and 1.7GB remaining until 14/12/2019 for your £15 International Pack. Your unlimited texts and minutes are to EE numbers only. Your last top up was £15.00 on 12/11/2019 at 02:36.

 

by Grand Master
Grand Master
Solution

Re: Renewed data not showing

@Ellennn : The next pack has been purchased from your credit but it doesn't renew until tomorrow, 14/11.

 

Have you texted NOW to 150?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ellennn Investigator
Investigator

Re: Renewed data not showing

Hi, thank you for your help.

 

I missed the part saying it will remain until 14/11

i’ll see tomorrow if there’s change

 

Thank you.

by Grand Master
Grand Master

Re: Renewed data not showing

Yes, best wait untill sometime tomorrow.

 

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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