by Laura2699
Explorer

Reacurring top up issue

Why has my top up money been taken out of my account 2 days before? 

3 REPLIES 3
by
EE Community Support Team

Re: Reacurring top up issue

Hello there @Laura2699

 

Thanks for coming here.

 

Do you have a recurring top up set up?

 

What date should the payment be taken?

 

Speak soon 🙂

 

Leanne.

by Laura2699
Explorer

Re: Reacurring top up issue

Yes I do it is meant to be taken out on the 11th.

by
EE Community Support Team

Re: Reacurring top up issue

That sounds unusual, @Laura2699.

 

I recommend speaking to our Mobile Care team who'll be able to look into that for you.

 

Please come back and let us know the reason.

 

Chris

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