Why has my top up money been taken out of my account 2 days before?
Hello there @Laura2699
Thanks for coming here.
Do you have a recurring top up set up?
What date should the payment be taken?
Speak soon 🙂
Yes I do it is meant to be taken out on the 11th.
That sounds unusual, @Laura2699.
I recommend speaking to our Mobile Care team who'll be able to look into that for you.
Please come back and let us know the reason.
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