by julia_m
Explorer

Re: How long will my prepaid SIM remain valid without a top-up?

i bought a prepaid SIM @ 7 Sept 2018 while visiting UK, next month im travelling to Vienna n then UK. can i get a pack before i travel to vienna & enjoy the roaming or i need to activate it first while in UK to a UK no?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Can i get a pack before i travel to vienna from abroad?

Was last call a chargeable call? Calls from pack are not chargeable & therefore don't count. So unless that call was e.g. to outside UK you've only 7 days to top-up before it's deactivated.

 

Have you got a UK bank card you can top-up with? If not, you will need to wait till UK before you can top-up.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
3 REPLIES 3
by Grand Master
Grand Master

Can i get a pack before i travel to vienna from abroad?

@julia_m: You should be able to if you already have enough credit on it or can top-up from wherever you are. You can do this now using your online MyEE a/c.

 

Which pack would you want? You may even be able to buy the pack by text msg using the right code.

 

When did you last make a chargeable call or text, top-up or buy a pack? Your SIM should still be active but next month it could go into hibernation unless you do 1 of these 1st.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by julia_m
Explorer

Re: Can i get a pack before i travel to vienna from abroad?

i plan to buy the 5GB data ($15 data pack). this will be the first time i topup/ buy a pack. 

 

last call is made on 12 sept 2018, & the sim is inactive ever since. if 179 days rules apply, ill have another 12 days.

by Grand Master
Grand Master
Solution

Re: Can i get a pack before i travel to vienna from abroad?

Was last call a chargeable call? Calls from pack are not chargeable & therefore don't count. So unless that call was e.g. to outside UK you've only 7 days to top-up before it's deactivated.

 

Have you got a UK bank card you can top-up with? If not, you will need to wait till UK before you can top-up.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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