New Member

Re: Balance money gone + no calls possible


I have just received a txt saying that my balance is £ 0.00 🙄.

I haven't initiated any call for long time, nor used any data. 

Can I check please where the money are gone?

Thank you.

EE Community Support Team

Re: Balance money gone + no calls possible

Hi @sole1


Welcome to the community. 🙂


Could you please text BALANCE to 150 and let us know what it says?





by Grand Master
Grand Master

Re: Balance money gone + no calls possible

@sole1 : 

Sounds like it has gone into hibernation.


When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.


You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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