15-02-2020 11:47 AM
I have just received a txt saying that my balance is £ 0.00 🙄.
I haven't initiated any call for long time, nor used any data.
Can I check please where the money are gone?
15-02-2020 08:59 PM
Sounds like it has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.