Highlighted
by
Explorer

Psid but not gettinv to use my pack.

Hi I've  bought a £5 pack that renews every 40 days, it says I have unlimited text  250mins and 500mb left to use yet when I put my data on it says I have 0 MB left, the payment was clearly deducted from my card, what's going on here and how can it be fixed?

3 REPLIES 3
Highlighted
by Grand Master
Grand Master

Re: Psid but not gettinv to use my pack.

@Jamesnekaa : When did you buy this pack? They last for 30 days.

 

What exactly does texting AL to 150 from it report?

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Highlighted
by
Explorer

Re: Psid but not gettinv to use my pack.

I purchased the pack one week ago today, texting al says what I have no credit; and that my last top up was 20/03/2020 which is obviously incorrect.

Highlighted
by
EE Community Support Team

Re: Psid but not gettinv to use my pack.

Good Afternoon @Jamesnekaa

 

Thanks for checking. 

 

When you log in to your My EE account does it show a pack active?

 

Since purchasing this last week have you been able to successfully use any data?

 

Speak soon, 

 

Katie 🙂

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