23-04-2020 08:43 AM
Hi I've bought a £5 pack that renews every 40 days, it says I have unlimited text 250mins and 500mb left to use yet when I put my data on it says I have 0 MB left, the payment was clearly deducted from my card, what's going on here and how can it be fixed?
23-04-2020 11:51 AM
@Jamesnekaa : When did you buy this pack? They last for 30 days.
What exactly does texting AL to 150 from it report?
23-04-2020 11:58 AM
I purchased the pack one week ago today, texting al says what I have no credit; and that my last top up was 20/03/2020 which is obviously incorrect.
23-04-2020 01:38 PM
Good Afternoon @Jamesnekaa.
Thanks for checking.
When you log in to your My EE account does it show a pack active?
Since purchasing this last week have you been able to successfully use any data?