31-05-2018 09:15 AM
I recently added enough balance on my EE Account, but I´m not able to top up any of the packs or add-ons. It gives me an error every time on either sides (web or app). The app is more specific and tells me an error code 76CB0.
I´m using that SIM since ´16 and never had problems like that. The only thing that could cause the issue is that I haven´t switched on the phone on since 10-11 months, because I´m living abroad in Germany and usually top up a pack before returning to UK.
There might be a lock on that or something else.
Anyone have an idea about that?
31-05-2018 10:14 AM
EE PAYG SIMs are deactivated after 6 months of non-use. You then had a further 3 months to call EE to reactivate it before it is lost completely. You are beyond that.
31-05-2018 06:02 PM
Yes, I added 15£ to the account using my credit card, that was about a month ago.
As i saw on your link to the posts"...payg hibernation post" the number seems to be lost due to inactivity. Best solution might be getting a new sim at an EE store when returning to UK.
01-06-2018 07:38 AM
Yep, in my case for the Glasgow Airport, I already found out there´s a store nearby in the "intu Braehead" shopping centre.
Well so then, will I be able to add a new SIM to my existing EE account? Because I don´t want to loose my current credit. I guess in Your Profile -> Your Numbers -> Add a new number ?
by SRicou Friday