Highlighted
by
Explorer

Payment failed, just wont go through. flex plan..

i have a £10 flex plan, i started with 6 GB data as it was on offer and the data has not rolled over and somehow am back to 2 GB even though i received a boost. The payments are usually taken automatically but on my account it keeps saying payment failed. 

I have selected my card, re-entered it and it keeps saying it has failed. it is very frustrating, as it just is not working.  

3 REPLIES 3
Highlighted
by
EE Community Support Team

Re: Payment failed, just wont go through. flex plan..

Afternoon @Nami25

 

Thanks for coming here.

 

If you have data left over from your main data allowance on your last Flex plan this will roll over to your new one, you cannot roll over data from add-ons or Free Boosts. 

 

To get this looked into give our Pay as you go Care team a call, they will check your data rollover for you and your card payments.

 

Let me know how you get on 🙂

 

Leanne.

Highlighted
by
Explorer

Re: Payment failed, just wont go through. flex plan..

thank you,

i got my issue looked into and it is resolved now. payment worked and i got my add-ons. 🙂 

 

 

Highlighted
by
EE Community Support Team

Re: Payment failed, just wont go through. flex plan..

Great news @Nami25 

 

Thanks for coming back and letting me know 🙂

 

Have a lovely night.

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions