14-09-2019 04:43 AM - edited 14-09-2019 04:50 AM
I was four times make a payment for flex plan, and four times receive message “...your payment decline...”. After that, I was checked my bank account, and see - my card charged four times by £25. Account in EE still empty. What can I do?
14-09-2019 10:27 AM
For payment and account issues such as these you need to speak to EE CS on 150.
14-09-2019 12:02 PM
Good Afternoon @Flexplanp.
Thanks for coming to the community.
I am sorry to hear this has happened.
If your EE account is not showing any credit then I would recommend contacting your bank.
If you text AL to 150 what does this report?
15-09-2019 07:34 AM - edited 15-09-2019 08:14 AM
AL to 150 shows GB and mins remaining. But I was payed one more time from another card. Summary: three times pay, three times declined, one times return money. After change card, payment accepted. I have -75 pounds on my accounts and only 25 pounds charged EE account. I need solve this problem with bank, or EE?
15-09-2019 11:23 AM
Welcome to the community.
I recommend checking with your bank which payments were successful.
Sometimes when payments fail, they show that they've come out of your bank account then the payment goes back in. For example , if a £25 payment fails, it could show -£25 then a +£25 after.
If the bank confirm all payments were successful, our Mobile Care team will be able to sort it out for you.
Keep us posted on what happens.
by Flackwell a week ago