by Frederick_gao Contributor
Contributor

Payg free boost questions

Hello, I am a payg customer, and I have a question on my free boost. 

 

I am on £15 data 30 day pack. I chose a 10 GB free data boost when I started it. This morning, I notice in my ee app, it said I can claim a free boost of 500 MB. I chose OK. Then I noticed my current free boost is 10 GB, and my pending free boost is 500 MB, starts next month.

 

Surely I prefer 10 GB rather than 500 MB. May I ask which free boost will I have next month? Just 500 MB or 10 GB plus 500 MB? If I can only have one data free boost at a time, can I switch back to 10 GB?

 

Thanks! 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Payg free boost questions

Free Boosts are additive. So you will have 10.5 GB next month.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: Payg free boost questions

Free Boosts are additive. So you will have 10.5 GB next month.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by Frederick_gao Contributor
Contributor

Re: Payg free boost questions

Thanks for your help! It is clear now.

by
EE Community Support Team

Re: Payg free boost questions

Hi there @Frederick_gao

 

Thanks for coming to the community 🙂

 

Glad you got the help you needed.

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.