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Pay monthly to pay as you go

I asked to change my 2 pay monthly numbers at the end of their contracts  to pay as you go and keep the numbers. I have got to the end and my account has been closed and have no information to top up the numbers. I cant contact ee by phone as my sim card doesnt work and I am abroad so cant go into the shop. I tried live text but that disconnected on me and now vanished. Any ideas please?

EE Community Support Team

Re: Pay monthly to pay as you go

Hi there @Crooksey


Thanks for coming to the community.


I am sorry the chat service is for pay monthly accounts.


We will need to get this looked into for you, if you can give us a call from another phone on +44 (0) 7953 966 250.


Our Mobile Care team will help you get this looked into.







by Grand Master
Grand Master

Re: Pay monthly to pay as you go

@Crooksey : 

  1. Did you use that PAYG SIM in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network.
  2. You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same email addy if desired. You can't mix them under MyEE
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