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Pay as you go receipt/invoice

pwpit
Visitor

Hi,

 

I'm after receipts for my top-ups on my data only pay as you go sim.

 

I've seen the previous answers to this question but when I called customer services they said it couldn't be done. The support rep was transferred from sales 2 weeks ago so i suspect he just doesn't know how.

 

It's been more than a year since this questions been answered so i wanted to ask again before i ring for a third time and ask to be escalated.

 

Cheers for any help.

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Hi there @pwpit

 

Thanks for coming to the community.

 

Our pay as you go team have access to send a VAT receipt to you, if you give us a call the team can access your account and help you with your request.

 

Thanks.

 

Leanne.

View solution in original post

12 REPLIES 12
Leanne_T
EE Community Support Team

Hi there @pwpit

 

Thanks for coming to the community.

 

Our pay as you go team have access to send a VAT receipt to you, if you give us a call the team can access your account and help you with your request.

 

Thanks.

 

Leanne.

Hi, 

 

There is now option or whatsoever on 150 to contact the pay as you go team or any team as you advised above.

 

Please provide the correct answer to this question. 

 

Thanks,

James_B
EE Community Support Team

Hi @sandornagy,

 

Welcome to the EE Community. 🙂

 

When calling 150, please select the options that are the closest match for your query to be connected with an advisor.

 

Thanks

 

James

Hi @James_B , 

 

I have tried all of them and none of those options can lead me to the pay as you go team or a human contact or any solution for this. 

 

Please advise. 

 

Thanks

James_B
EE Community Support Team

Hi @sandornagy,

 

Are you calling 150 from your EE pay as you go phone?

 

James

Hi @James_B , 

 

Correct, calling 150 from pay as you go phone. 

 

Thanks

James_B
EE Community Support Team

Hi @sandornagy,

 

Do you have the required 25p of credit to connect with a Customer Care Advisor?

 

James

Hi @James_B 

 

My account has more than 25p on it. How can I be connected to a Customer Care Advisor please?

 

Thanks

James_B
EE Community Support Team

That's great @sandornagy

 

If you select any option that isn't for self service (topping up, checking your balance etc.), you'll be connected with an advisor.

 

James