by W1ll_r

Pay as you go pack not renewing

I topped up £15 to renew my everything pack but isn’t is not renewing and says I still need to top up even though in the EE app it says I have £15 as my balance

by Grand Master
Grand Master

Re: Pay as you go pack not renewing

@W1ll_r: What does texting AL to 150 tell you about your pack, credit & allowances?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Employee

Re: Pay as you go pack not renewing

Hi @W1ll_r and welcome to the community.


What happens when you text NOW to 150?


Many thanks,



by W1ll_r

Re: Pay as you go pack not renewing


i managed to manually buy a pack instead. I think the problem was with the my EE app but I’m not sure

EE Community Support Team

Re: Pay as you go pack not renewing

Glad you got it sorted, @W1ll_r.


Thanks for coming back to us.


Chris 🙂

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