by W1ll_r
Explorer

Pay as you go pack not renewing

I topped up £15 to renew my everything pack but isn’t is not renewing and says I still need to top up even though in the EE app it says I have £15 as my balance

4 REPLIES 4
by Grand Master
Grand Master

Re: Pay as you go pack not renewing

@W1ll_r: What does texting AL to 150 tell you about your pack, credit & allowances?

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by
EE Employee

Re: Pay as you go pack not renewing

Hi @W1ll_r and welcome to the community.

 

What happens when you text NOW to 150?

 

Many thanks,

 

Lee 

by W1ll_r
Explorer

Re: Pay as you go pack not renewing

HI, 

i managed to manually buy a pack instead. I think the problem was with the my EE app but I’m not sure

by
EE Community Support Team

Re: Pay as you go pack not renewing

Glad you got it sorted, @W1ll_r.

 

Thanks for coming back to us.

 

Chris 🙂

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