by JM2108
Explorer

Pay as you go - call and text charges

Hi all,

 

I'm using an 073 pay as you go EE sim card that just charged me 85p for a 4 word (klkl) text and 35p on a missed-call.

 

  • Both were to EE numbers

 

I don't feel like these charges are normal and would like some assistance on this issue as soon as possible.

3 REPLIES 3
by Grand Master
Grand Master

Re: Pay as you go - call and text charges

Do you have a PAYG pack with mins & texts allowances remaining? What does text AL to 150 report?

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by JM2108
Explorer

Re: Pay as you go - call and text charges

Thank you for your reply.

 

No, I'm no longer on/ using a pack.

 

AL to 150 reports: 

 

"Your current balance as of today 08:30 is £3.90. Your last top up was £10.00 on 24/08/2018 at 15:10. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee"

 

I'll like to have this issue sorted especially with texts before I top up later today.

by
EE Community Support Team

Re: Pay as you go - call and text charges

Hi @JM2108,

 

Welcome to the EE Community.

 

Please get in touch with customer services so a member of the team can check the charges on your account for you.

 

Thanks

 

James

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