by Liran
Explorer

Pack in "Waiting" status, can't start it

I've purchased a sim sim card with a 10£ top up but when i get the web status page it says that i have 0 £ in my current balance but also that i have a 2gb data pack in "waiting" status.

When i send "now" to 150 i get the message saying i don't have a pack at all.

I can't call customer service because i don't have a landline ... How can this be sorted out??

3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: Pack in "Waiting" status, can't start it

Hi @Liran

Restart your phone few time or take sim out and put back again. 

That might work for you. 

Thanks 

by Liran
Explorer

Re: Pack in "Waiting" status, can't start it

I've tried both but it didn't help. This is frustrating as i need the data pack asap.

by
EE Community Support Team

Re: Pack in "Waiting" status, can't start it

Morning @Liran

 

I am sorry to hear this has not activated for you.

 

Our customer service team will need to get this looked into.

 

You would need to give us a call on either 150 or 07953 966 250 from another phone.

 

Thanks, Leanne.

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