by bnm474
New Member

Pack added to phone that I never asked for. Can it be removed and credit return

I got a text today, Thanking me for getting a pack or add on. I never requested either. I  went on to my EE account and have seen a pack on my account. I don't want this pack. Please can it be removed from my account and have the credit returned to my phone.

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Pack added to phone that I never asked for. Can it be removed and credit ret

HI @bnm474

Pack can't be refund but you can stop it renewing in future. 

Just send text STOP PACK to 150. 

I hope it will help. 

Thanks 

by
EE Community Support Team

Re: Pack added to phone that I never asked for. Can it be removed and credit ret

Hi @bnm474

 

Thanks for coming to community 🙂

 

Has the information given by @tahirmian helped you?

 

Thank you

 

Richard

 

🙂

 

 

 

 

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