by jbmac Investigator
Investigator

PAYG credit transferred to where?

Received text today to say my PAYG had been transferred. Now have only 0.25. Where has my credit gone and how can I get it back?!

4 REPLIES 4
by Grand Master
Grand Master

Re: PAYG credit transferred to where?

@jbmac  Your going to need to call customer services about this. 

Highlighted
by
EE Community Support Team

Re: PAYG credit transferred to where?

Let us know how you get on @jbmac

 

@Chris_B is right and this is going to need a quick call into the pay as you go team and they will help you.

 

Thanks

 

Richard

 

🙂

by jbmac Investigator
Investigator

Re: PAYG credit transferred to where?

Thank you for your help.

 

I went in my nearest branch of EE and discussed issue as I had also received a number of other confusing auto texts eg my number was different to the one I have. Then called customer services and they resolved the problem (hopefully) and recredited my mobile.

by
EE Community Support Team

Re: PAYG credit transferred to where?

No problem @jbmac

 

Happy to hear customer services were able to help. Smiley Happy

 

Thanks

 

James

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