by ashelia
Explorer

PAYG boost won't apply. Tried for over a month.

Hello,

 

I've tried to claim my free boost for over two months now. I tried around January but it didn't work. I thought there was an error on the website, so I decided to try again later.

 

I've been very busy and decided to try again. It still doesn't work. I have two phone numbers on the same online account. The other account let me claim the boost.

 

Here's the message displayed when I try to claim the boost:

 

Sorry, there's a problem

Your Free Boost hasn't been added. Please try again.

 

I just realised there's a 60 day cut off. Please help.

 

Kind regards

2 REPLIES 2
by ashelia
Explorer

Re: PAYG boost won't apply. Tried for over a month.

It's me again.

 

I contacted the online chat and they applied the boost for me. I hope the system fixes itself before next time.

 

If anyone has advice on what causes this problem, please let me know. I might need help again when the next boost comes.

 

Thanks,

by
EE Community Support Team

Re: PAYG boost won't apply. Tried for over a month.

Good Morning and welcome to the community @asheila. 

 

It's great to hear the team have been able to get this resolved for you. 

 

Thanks for coming back and letting us know, 

 

Katie 🙂

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