23-03-2019 09:05 AM
I've tried to claim my free boost for over two months now. I tried around January but it didn't work. I thought there was an error on the website, so I decided to try again later.
I've been very busy and decided to try again. It still doesn't work. I have two phone numbers on the same online account. The other account let me claim the boost.
Here's the message displayed when I try to claim the boost:
Sorry, there's a problem
Your Free Boost hasn't been added. Please try again.
I just realised there's a 60 day cut off. Please help.
23-03-2019 09:53 AM
It's me again.
I contacted the online chat and they applied the boost for me. I hope the system fixes itself before next time.
If anyone has advice on what causes this problem, please let me know. I might need help again when the next boost comes.
23-03-2019 11:01 AM
Good Morning and welcome to the community @asheila.
It's great to hear the team have been able to get this resolved for you.
Thanks for coming back and letting us know,
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