26-07-2017 04:44 PM - edited 26-07-2017 04:46 PM
This is now the 3rd time that my 6 Free Data boosts have disappeared from my account.
Checking the App and they have gone and checking the on line account they have gone. Today whilst on the phone i toggeled between my accounts and the 1 boost it incorrectly said i had disappeared after the screen refreshed. So this time i went from 6 to 1 in 2 weeks and then from 1 to 0 in a couple of seconds
Each time i have phoned the helpline have stated that their account / screen info shows my boosts as active, however screen grabs on my on line account show that not to be the case. And the fact I cant use the phone are testament to this being the case.
(I track my data usage period to period and I have not exhausted my data by any manner of means)
I have rebooted the phone , texted for the balance requests , but I am concerned that this keeps happening. The girl today has got a supervisor to add on a temp data amount ,(still waiting) but my concern is that the boosts keep going ,
Causing greater concern is that my mobile is now essential as my home phone line has been destroyed by a car knocking out the BT green box outside my house , so i face a couple of weeks with no telephony or broadband
Im at my wits end as I can see no rational reason why this should be the case.
Where do I go from here if this happens for a 4th time when my pack renews in August.
by Flackwell a week ago
by SRicou 2 weeks ago