by GJK73
Visitor

PAYG Call Allowance down to 50 minutes - only one short call made

Hi,

 

Please can someone help.

 

I currently have a £5 PAYG Everything Pack, which gives 100 minutes of call time for a month and there are 16 days left until this renews. I'm not a big phone user, and I have only made one call of less than 2 minutes since my last top up, which is showing on my itemised usage history. However, the call allowance is currently down to 50 minutes. The call was to a standard UK landline, and as far as I know should not have used up 50 minutes of call time.

 

Any idea what's going on?

 

Thanks.

G

2 REPLIES 2
Highlighted
by Grand Master
Grand Master

Re: PAYG Call Allowance down to 50 minutes - only one short call made

@GJK73  You’ll need to speak with customer services about this.  

by
EE Community Support Team

Re: PAYG Call Allowance down to 50 minutes - only one short call made

Hi @GJK73,

 

Welcome to the EE Community.

 

Have you double checked in your phone's dialler app to make sure you haven't made another call in the last few weeks?

 

If you have and no other calls are showing, please follow @Chris_B's advice and get in touch with customer services. They'll be happy to help.

 

Thanks

 

James

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