by tagf Investigator
Investigator

PAY AS YOU GO credit

My payg account shows £8.26 credit, but when I try to make a call from my phone I get told I do not have enough credit to make the call. Why is this???

6 REPLIES 6
by Grand Master
Grand Master

Re: PAY AS YOU GO credit

@tagf : What exactly does texting AL to 150 report?

 

Are you in the UK or abroad?

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by tagf Investigator
Investigator

Re: PAY AS YOU GO credit

Hi XRaySpeX

 

If I text AL to 150 I get a message "couldn't send"

 

I am in UK

by tagf Investigator
Investigator

Re: PAY AS YOU GO credit

Sorry I did not mean to send this as a solution

by Neilone
New Member

Re: PAY AS YOU GO credit

Just joined EE what a rip firm they are,I ask for the best package for a pensioner,I have used £200.00 in a few days,I am not a big phone user either,lm back off to 02/giffgaff

by
EE Community Support Team

Re: PAY AS YOU GO credit

Hi @tagf

 

Thanks for coming to the community.

 

When did you last use the SIM to make a call or send a text?

 

Also, what phone are you using?

 

Leanne 🙂

by
EE Community Support Team

Re: PAY AS YOU GO credit

Hi @Neilone

 

Thanks for coming to the community.

 

Do you have a pack on your account that includes minutes, texts and data?

 

Have you purchased extra data the last few days?

 

Speak soon.

 

Leanne.

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