by Cheerio
Explorer

PAC codes being witheld deliberately?

As per instructions on the website , to request a PAC code I have text PAC to 85075 but I'm told that "the keyword I've used is wrong ". I am not going to pay to be connected to a call centre because your systems don't work. The text was sent at 13.14pm today and you have 2 hours from that time to give me my PAC code as per the regulator. Quite ironic that this is happening given that the reason I am leaving is the fact that the codes ( PACK 10 for example ) don't work and I'm forced to call the call centre EVERY time I need to add a pack . This is a farce . Clock is ticking for my PAC code

 

5 REPLIES 5
by Cheerio
Explorer

Re: PAC codes being witheld deliberately?

To add insult to injury , the live chat complaint feature is closed ( despite the times saying 8-8) and the web form won't allow you to submit a complaint either. Am I trapped ? 

by Cheerio
Explorer

Re: PAC codes being witheld deliberately?

It would appear that EE want me to top up 1 more time so I can leave. Sounds like a charge to get a PAC code which should be available within 2 hours FREE. Not sure ofcom would sanction such a charge ? 

by
EE Community Support Team

Re: PAC codes being witheld deliberately?

Good Afternoon @Cheerio.

 

Thanks for coming to the community.

 

I am sorry to hear this is happening, I would love to look into this for you.

 

I have sent you a private message for further information,

 

Katie 🙂

by Grand Master
Grand Master

Re: PAC codes being witheld deliberately?

You're texting the wrong no. You need to text PAC to 65075.

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by Grand Master
Grand Master

Re: PAC codes being witheld deliberately?

@Cheerio   and just to add live chat is for contract customers only not pay-as-you-go. 

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