06-09-2019 02:28 PM
As per instructions on the website , to request a PAC code I have text PAC to 85075 but I'm told that "the keyword I've used is wrong ". I am not going to pay to be connected to a call centre because your systems don't work. The text was sent at 13.14pm today and you have 2 hours from that time to give me my PAC code as per the regulator. Quite ironic that this is happening given that the reason I am leaving is the fact that the codes ( PACK 10 for example ) don't work and I'm forced to call the call centre EVERY time I need to add a pack . This is a farce . Clock is ticking for my PAC code
06-09-2019 02:31 PM
To add insult to injury , the live chat complaint feature is closed ( despite the times saying 8-8) and the web form won't allow you to submit a complaint either. Am I trapped ?
06-09-2019 02:45 PM
It would appear that EE want me to top up 1 more time so I can leave. Sounds like a charge to get a PAC code which should be available within 2 hours FREE. Not sure ofcom would sanction such a charge ?
06-09-2019 08:28 PM
You're texting the wrong no. You need to text PAC to 65075.
06-09-2019 08:33 PM
@Cheerio and just to add live chat is for contract customers only not pay-as-you-go.
by Flackwell a week ago