by Chimpy
Visitor

Orange Dolphin - adding data extra not working

I'm on the orange dolphin plan, and I used to be able to add extra data from my credit from the online account page, but that doesn't seem to work anymore, so I thought I'd do it by text. I've been texting "WEB 7.50" or "500 MB" (with and without spaces) to 6620 and 6610, no combination of that seems to work. Does anyone know what the actual code needs to be?

 

I know I have sufficient balance because if I text "Balance" to 450 I see I have plenty of credit.

1 REPLY 1
by
EE Community Support Team

Re: Orange Dolphin - adding data extra not working

Hi @Chimpy,

 

Welcome to the EE Community.

 

Please get in touch with customer services and a member of the team will be happy to help.

 

Have you thought about moving to EE pay as you go? There are a selection of packs that offer you larger data allowances than your Dolphin plan.

 

Thanks

 

James

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