by Macfarlane66
New Member

On Dolphin plan and have been charged for data during September

Topped up early September. Account usage shows data charges free (within the prepaid plan) up to the 8th and then charged from the 9th? Any ideas? Can you top up too early?

1 REPLY 1
by
EE Community Support Team

Re: On Dolphin plan and have been charged for data during September

Good afternoon @Macfarlane66

 

Thanks for coming to see us 🙂

 

This will need account access, so on this occasion I'm going to ask that you please speak to our customer services and they will look at what's happened.

 

Let me know what they say please.

 

Thanks

 

Richard

 

🙂 

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